Internet issues
Slow speeds, dropped connections, or Wi-Fi trouble — restart your gateway from My Account, or call for hands-on help.
Support
Support
Help whenever you need it — troubleshooting guides, account help, and real people 24/7.
Whether it's a slow connection, a billing question, or help getting set up, we're here around the clock. Start with the topics below, or reach out directly — we'll get you sorted fast.
Billing and payments
Questions about a charge, help setting up Autopay, or making a payment — see View and Pay Bill.
Account access
Trouble signing in or updating your details — call us and we'll verify you and get you back in.
Equipment
Swapping a faulty gateway, tracking a shipment, or returning gear after a move.
TV and streaming
Playback problems, pack changes, or device sign-in help for Stream and NOW TV.
Moving
Transferring service to a new address — see Move to a New Address for the steps.